Scaling Enterprise Mentoring at a Global Travel Technology Company

Scaling Enterprise

Mentoring at a Global Travel Technology Company

A global travel technology company runs mission-critical systems for 170+ clients across aviation, cargo, hospitality and cruise including a majority of the world's twenty largest airlines.

But for their own employees, their own mentoring programme ran manually.

They wanted it to work the way their products do: automating several programmes for their employeess across the globe. Bring together multiple programs running at once, people onboarded at scale, access through single place, and most importantly, ROI of mentoring, that they could actually measure. So, they partnered with us.

The Engagement:

Requirements came out of discovery workshops and workflow analysis with the Learning & Development team.

The platform was built to accomodate the client’s needs. Rollout began in April 2025, supported by mentor orientation, learner preparation, and an internal communications and branding effort.

Seven mentoring tracks ran concurrently: Best Practices in Engineering, Customer Delight, People Management, Product Management as a Practice, Work Culture, Handling Large-Scale Implementations, and Growth Mindset: covering technical and leadership development on a single platform.

Governance was weekly, not quarterly. Adoption reviews tracked session completion, learner engagement, mentor activity, goal creation and action follow-through allowing intervention while a cohort was still live, rather than after it had closed.

RESULTS

60.2%

Session success rate
62 completed sessions against the 103 that reached a conclusion, either completed or expired

53.4%

Session completion rate
in April 2026, up from 50.0% in February 2026 (measured against 116 sessions concluded or scheduled)

100%

Of registered participants active
All 37 learners and all 37 mentors held mentoring sessions

Mentoring now runs as an operating system rather than a set of introductions: every registered mentor and learner active, programmes running concurrently on one platform, and weekly visibility into whether conversations are converting into commitments.

While stakeholders and leaders get clear visibility of the ROI of mentoring on each learner

Building leaders at every level. Start with one cohort

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