This privacy policy sets out how, uExcelerate collects, uses, stores, and discloses personal information; as well as how users can exercise rights relating to their personal information.

Please note that this Privacy Policy does not apply to your use of third-party sites, services, or applications you may access through our Services. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.

Changes to this privacy
We may change this Privacy Policy from time to time. We will let you know when we make any changes to this policy by changing the date on top of this document. We may provide you with additional notice, such as adding a statement to our homepage or sending you an email notification, on need basis. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.

Collection of information

Personal information that you share with us
The types of information we may collect include your name, email address, mailing and billing address, user ID, work experience and education, and payment information, and any other information you choose to provide us at the time of registration for our services, to sign up for an account, participate in a video/audio call, interact with the coach or with uExcelerate through emails/phone/chat or with the customer support team.

We collect information you provide directly to us when using the Services. For example, we collect information when you download our mobile application(s), register for our Services, sign up for an account, complete the ‘contact us’ form, participate in any interactive features of the Services including any video or audio call features we provide, apply for a job or to become a coach, request customer support, or otherwise communicate with us.

Your interaction with our services
To get you the right-fit coach we may need some additional information along with the ones mentioned above. For example, you may provide information about your employment details, job title, gender, language, marital status, employment details, or other information about you and your personal/ professional experiences. We also collect information about your use of the Services such as how often you use the coaching services, development program planned and attended, activities done, engagement status, feedback collect and session ratings.

You may choose not to provide certain personal information to us, in which case we may not be able to provide some functionality of the Services to you, or to respond to your requests. In certain circumstances, for example, if you are a Visitor to our website you can choose to provide information anonymously or to use a pseudonym.

Information collected automatically through the services you use
Following information is collected automatically when you use our services:

  • Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Information Collected by Cookies and Other analytical tools: We use different technologies to collect information, including cookies and web beacons that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

Information we collect from other sources
We may also obtain information from other sources, such as list providers and publicly available sources, and combine that with information we collect through the Services. We also may receive information about you from the coaches with whom you interact through the Services.

How we use personal information
We use the personal information we have collected about you for the purposes for which you have provided clear, prior consent.

We use the information to:

  • to contact and communicate with you;
  • to facilitate your use of the Services;
  • to enable us to fulfill our contractual requirements to you to provide effective solutions, in particular to connect you with the Right-fit coach;
  • for internal record keeping;
  • for market research and business development, including service development;
  • to analyze and come up with improvements to provide better product/service for future users of the Services;
  • to provide additional benefits to you.

Sharing of information
When you use the Services, we may share information about you with our coaches so that they can provide services to you. We may also share information relating to your use of the Services with the employer or other entity who has sponsored your use of the Services, such as the program you selected and how you used the Services (such as the number of sessions you attended). We will not share information about the content of your sessions with your employer or other sponsoring entity unless we have your consent to do so or as necessary to protect the rights, property, or safety of others. We may also share or transfer information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of you, us, or others;
  • In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company; and
  • With your consent or at your direction, including if we notify you through the Services that certain information you provide will be shared in a particular manner and you provide this information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Analytics services
We may allow others to provide analytics services on our behalf.  These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.  This information may be used by us and others working on our behalf to analyze and track data and better understand your online activity.

Data retention
We store the information we collected about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Your choices about the personal information we collect, use, and disclose
Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this privacy policy, and to us disclosing or receiving your personal information for these purposes. You may update, correct or delete information about you, including how we use cookies, at any time by contacting us at [email protected].

Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.

Promotional communications
You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us [email protected]. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations.

Mobile push notifications/alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.

Legal basis for processing
If you are a Non-Indian Resident, we will process your data only in the following situations:

  • You have provided consent for us to process your personal data.
  • We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the services you have requested).
  • We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.

Contact information
If you have questions or comments about our Privacy Policy, please email us at [email protected].