Executive Summary: The Magic of Coaching Culture: How It Revamped Verizon’s Workplace

The Speaker:

Samuel Beera – Leader at Verizon Data Services, India

The Host:

Anunaya Tandon – Research Analyst and Community Moderator

Overview:

The webinar put spotlight on Verizon’s coaching culture and how it played a pivotal role in transforming their workplace. The session provided a closer look at the practical strategies and programs that earned Verizon the esteemed Best Coaching Culture Award. The discussion revolved around the tangible impact of Verizon’s coaching approach on the organization and its employees. Participants were actively engaged in understanding how Verizon’s successful coaching culture could serve as a model for other workplaces. It was a focused and illuminating exploration of the specific benefits derived from integrating coaching practices within Verizon’s corporate environment.

Context:

Recognizing the importance of fostering an internal coaching culture within organizations is paramount for sustained growth and employee development. As a testament to the value placed on cultivating effective coaching environments, we organize the Coaching Culture Circle Awards annually, an esteemed event that celebrates and honors organizations excelling in coaching practices. Notably, Verizon’s outstanding achievements in this year’s Awards were acknowledged with the Best Coaching Culture Award. In an exclusive session, Verizon  graciously agreed to share insights into their best practices, offering a unique opportunity for everyone to glean valuable lessons and strategies that have propelled them to the forefront of coaching excellence.

Webinar Summary:

Verizon’s coaching practices, rooted in the “Thinking Global, Acting Local” philosophy, are a testament to the company’s unwavering dedication to attracting, developing, and retaining top-tier talent. Their dynamic coaching approach, personalized for individuals, has evolved over 20+ years, breaking traditional boundaries to encompass both seasoned leaders and emerging talents, fostering an inclusive culture that encourages everyone to embark on their coaching journey.

In the structured coaching process:

1. Orientation for both coach and coachee sets the stage for a mutual understanding, aligning goals for effective coaching engagements.
2. Intake Meeting with Stakeholders ensures a strategic approach to coachee’s needs
3. Coaching between Coach and Coachee becomes a collaborative journey, tailoring guidance to individual needs and career stages for maximum impact.
4. Periodic Check-ins with Stakeholders facilitate ongoing alignment, ensuring coaching remains in sync with evolving organizational needs.
5. Conclusion Meeting allows for a reflective wrap-up, consolidating key takeaways
6. Feedback from Coachee provides valuable insights, shaping future coaching endeavors and promoting a culture of continuous learning.

Key elements crucial to success of Coaching Intervention at Verizon involve:

• Need Identification
• Adopting Global Best Practices
• Obtaining Executive Sponsorships
• Curating Global Programs
• Identifying Coach-Coachee pairs
• Following up on Feedback

The Importance of Establishing Trust:

Establishing trust, viewed as essential for coaching success at Verizon, is achieved through a combination of past coach experiences, executive involvement, financial investments, and the inherent understanding embedded because of the coaching culture. This comprehensive approach reflects Verizon’s steadfast dedication to fostering a successful coaching environment that not only nurtures talent development but also ensures a positive and lasting impact across the entire organization.

They also have a lot of well curated programs that aim at developing a more inclusive organizational culture that breeds a coaching approach.

Podcasts and Books Recommended by Samuel:

• Empire Podcast
• Freakonomics
• Dare to Lead by Brené Brown

Best practices report of Verizon:

We have curated a Best Practices report that highlights the best practices used by Verizon to cultivate a successful coaching culture. You can access it by clicking here.

Exclusive Community for Internal Coaches:

The Coaching Culture Circle Community is a vibrant platform designed for coaching enthusiasts and professionals alike. If you’re an internal coach looking to connect and collaborate with like-minded individuals, consider this your exclusive invitation. Within this engaging community, you’ll have the opportunity to share ideas, theories, and valuable coaching resources. As a member, you play a crucial role in our collective effort to exchange and learn best practices for building and sustaining coaching cultures.

Benefits of joining the Coaching Culture Circle Community:

1. Networking: Connect with like-minded individuals in the coaching industry.
2. Resource Sharing: Share and access valuable coaching ideas and resources.
3. Collective Learning: Contribute to and benefit from collective efforts to share best practices.
4. Diversity of Experiences: Thrive on the diverse experiences and expertise each member brings.
5. Continuous Improvement: Be part of a community dedicated to elevating coaching standards.

If you’re dedicated to contributing to a culture of continuous improvement, express your interest by filling out the form in the chat. Let’s connect, collaborate, and grow together within our Coaching Culture Circle Community. Join us on this journey of enriching coaching experiences by filling out the form here

uExcelerate: Empowering Organizations with a Sustainable Coaching Culture

uExcelerate is a comprehensive SaaS platform designed to support organizations in scaling and nurturing a sustainable coaching culture that promotes holistic leadership development. Our range of product offerings includes:

1. Appraise: A coaching culture maturity model that assesses the level of coaching program maturity within the workplace, providing valuable insights for growth and improvement.
2. Symphony: Our powerful coaching platform, Symphony, enables companies to efficiently manage their coaching programs, including impact analysis.
3. Discover: Experience our award-winning AI tool, Discover, which facilitates the seamless discovery of the perfect-fit coach tailored to your unique needs and preferences.
4. Pace: Enhance your coaching initiatives with our specialized coaching programs offered through Pace. These programs feature pre-built frameworks to streamline and systemize your coaching efforts effectively.

Schedule a call with uExcelerate team and unlock the potential of a thriving coaching culture within your organization.